Company Policy | wyvernmoving

COMPANY POLICY

Thank you for choosing Wyvern Moving. Over the years Wyvern has served hundreds of clients who have required various types of special requests. When working for you, our moving team will make every effort to complete every task you require. However, there are times when clients' needs and special requests might come with certain risks, and we cannot be responsible for the outcome of these requests. In order to avoid any misunderstandings on the actual day of the move, please read carefully our company’s policy below.

Local Moving

Moving Cost. The final cost of your move will be determined by multiplying the actual number of hours our moving crew had worked by the hourly rate indicated on your estimate. Travel time, the amount of packing materials used, the amount of valuation coverage and any will be added to the final cost of your move. All jobs are subject to 2 hour minimum plus 1 hour travel.
Payment. All charges must be paid in full at the time of delivery. All payments for services rendered must be in the form of cash, bank certified check, money order, or credit card. We do not accept personal checks. There is a 5% convenience fee with use of a credit or debit card. We cannot accept American Express cards.
1. Payment for hourly moves will be calculated as the time loading being equal to the time unloading unless the logistics of the unload is different. Each Flight of stairs is plus/minus 30 minutes. Elevator is plus/minus one hour. Walking distance over 75 feet is plus/minus one hour.
2. Payment for flat rate moves are due at the time of delivery.
3. Wyvern Moving places a hold on your account on all local moves. Once your move is finalized and we have an exact amount to charge your account we use the amount held to collect the total amount due. If the amount we held is more than the total amount due your bank is responsible to return the remainder back to your account. Check with your financial institution for their policies on how long they have to release any amount due back to your account. If the amount you owe is more than the amount held, Wyvern will charge you the amount held, plus any additional amounts owed in a separate transaction.
  1. Funds held are normally released within 5 business days of final transaction. If it has been more than 5 business days and the held amount is still not available let us help by calling our customer service department at 844-4-WYVERN
Labor Time. Labor time starts upon the arrival of our crew at your location and ends upon the departure from your final destination. Labor time is calculated based on 15 minute increments at the rate indicated on the estimate. Any travel between the origin and the destination is considered to be part of the labor time.
Travel Time. Please keep in mind that you will be billed for the travel time from our parking location in Davie, Fl to your origin, and for the travel time from your final destination back to our parking. Those charges are billed at a flat rate of 1 hour for moves within 30 miles of zip code 33325 and billed in 15 minute increments for distances over 30 miles of zip code 33325 and are calculated by the reading of the GPS or Google Maps.
Arrival time frame. Please keep in mind that we do not provide a specific time of arrival. We offer 2 hour arrival time frames for all jobs scheduled in the morning and 2-5 hour arrival time frames for all the jobs scheduled in the afternoon. Wyvern takes pride in showing up on time, however there are situations that are beyond our control. In case if our crew will arrive at your location late, you will receive a $15.00 compensation for each hour that we are late.
Customer presence. The customer or an authorized representative must be present during the move at all times. It is customer’s responsibility to do a final walk-through inspection of the premises to ensure we have taken and delivered everything. Our time runs continuously until all tools and equipment are back in the truck and payment is completed.
Move Preparation: We require that all items be boxed and wrapped prior to moving to prevent any damage to your goods, damage to your home, and so that it can be safely handled by your moving crew. We cannot take any loose breakable items such as lamps, artwork, pots, or any other non furniture items determined loose and breakable by your moving crew. All mattress or fabric items must be plastic wrapped for safe transport.
1. Packing items in trash bags is not allowed. Any trash bags will be repacked into our moving boxes to be transported on the truck. All items must be removed from dressers and drawers.
2. All high value items and medical supplies must be packed separately prior to the start of the move and moved by the customer.
3. You may use plastic totes and plastic storage bins but we are not responsible for cracking or breaking and they are not recommended. Plastic bins do not fit flush against each other and a large gap is left between them, making them more vulnerable to sliding, breaking, cracking or caving in. We recommend heavy duty moving boxes. Moving boxes stack edge-to-edge, which allows them to hold their shape when other boxes are stacked on top.
Wrapping Materials. We provide complimentary moving blankets and tape for all moving jobs. However, we do not provide plastic wrap or mattress pads. It is up to you to decide if you want to use our plastic wrap and mattress pads or to purchase your own. Learn about prices on our “Prices and Supplies” page.
Packing Materials. Our trucks carry a standard set of boxes: 5 small, 5 medium, 5 large, 5 dishpacks, 5 picture boxes, 5 wardrobe boxes, 4 king size mattress covers, and 1 bundle of white paper. If you feel like there will be some packing for us to be done, please make sure to inform us ahead of time, otherwise we’ll be limited to our supplies. All boxes and supplies used on your move are subject to addition charges, unless specified in your moving estimate. Learn about prices on our “Prices and Supplies” page.
Moving Tools. Our trucks are equipped with standard moving tools as detailed in this image. This includes a 17 piece tool set and low torque drill (for not stripping screws). These tools are capable of handling disassembly and reassembly of most traditional furniture sold in America. If your furniture is antique or imported from Europe or South America we recommend you check to ensure it can be disassembled with the supplied tools. If your furniture requires special handling or disassembly tools (ex box wrench, socket sets, etc.) outside of our standard tools please notify us as soon as possible at 844-4-WYVERN. We will not be responsible for furniture that cannot be moved or disassembled without these standard tools.
Additional services. In the event unknown additional services are required to perform your move, these costs will be in addition to the amount stated in your moving estimate. Such services and applicable charges will be based upon the prices and rates in effect on the date of issue of your quote. Learn about prices on our “Prices and Supplies” page.
Waiting Time. In case if our crew arrives at your location as agreed, but you’re not ready for us to start the job, you’ll be billed for our waiting time. Please understand that you’re delaying our team by not being ready for the move.
Parking.Two parking spaces (to accommodate a 26 foot long moving truck and 8 foot ramp or 34 feet total) should be provided/secured by the customer. Parking spot has to be located within 25 feet from the entrance. In case if a parking permit is needed, it is customer’s responsibility to inform Wyvern Moving. All parking permits have to be obtained by the customer unless otherwise indicated on the move plan. In case if there is no parking space available next to the origin/delivery location and the moving truck needs to be parked in a non-permitted space, it is customer’s responsibility to cover the cost of any parking tickets issued to Wyvern Moving. Click here to reserve a parking spot in Broward County. Click here to reserve a parking spot in Miami Dade County.
Heavy and Fragile Items - There are additional cost and supplies required for heavy and fragile items such as safes, exercise equipment, large statues, large glass pieces, pool tables, etc. Please be sure to explain to your moving consultant any heavy or fragile items prior to the start of your move.

Long Distance Moving

Moving Cost. The final cost of your long distance move is being determined by the mileage, weight and the space your shipment takes up on truck. Learn about rates on our “Prices and Supplies” page.
Pick-up. We provide our customers with a specific date for the pick-up of your long distance shipment. If we said we’ll be there – we’ll be there.
Delivery time frame. We can provide our customers with two pricing options on all long distance deliveries. Regular Business Delivery and Express Delivery. Please keep in mind that your delivery time frame starts from your first available delivery date, unless otherwise specified in the contract. Learn more about delivery time frames on our “Prices and Supplies” page.
Driving hours and mileage. Please keep in mind that due to DOT regulations, we are obligated to stop driving after 600 miles or 10 hours of driving, whichever occurs first. In case of traffic or bad weather conditions, we would be forced to postpone your delivery.
Tolls: Customer is responsible for all Tolls into and out of there destination.
Additional services. In the event unknown additional services are required to perform your move, these costs will be in addition to the amount stated in your moving estimate. Such services and applicable charges will be based upon the prices and rates in effect on the date of issue of your quote. Learn about prices on our “Prices and Supplies” page.
Waiting Time. In case if our crew arrives at your location as agreed, but you’re not ready for us to start the job, you’ll be billed for our waiting time. Please understand that you’re holding up our team by not being ready for the move.
Parking. Two parking spaces (to accommodate a 34 foot long moving truck) should be provided/secured by the customer. Parking spot has to be located within 75 feet from the entrance. In case if a parking permit is needed, it is customer’s responsibility to inform Wyvern Moving. All parking permits have to be obtained by the customer unless otherwise indicated on the move plan. In case if there is no parking space available next to the origin/delivery location and the moving truck needs to be parked in a non-permitted space, it is customer’s responsibility to cover the cost of any parking tickets issued to Wyvern Moving.Click here to reserve a parking spot in Broward County. Click here to reserve a parking spot in Miami Dade County.

Cancellation and Rescheduling

For a full deposit refund please make sure to cancel within 48 hours after confirming your reservation and 7 business days prior to the actual move. Any cancellations after 48 hours and less than within 7 business days before the move may cause a total loss of your deposit. Please note: if you are canceling a move that is less than 7 business day out – your deposit will not be refunded.
Any reschedules have to be confirmed with your sales representative at least 7 business days prior to the move. Please note that rates are subject to change based on the availability and dates.

Please note that rescheduling of the move will be accompanied by a $25.00 service fee.

Promotional Items

Any promotional items (i.e. flyers, coupons, third party vendor/website special offers, promo codes, any online promotional deals or certificates) have to be submitted and redeemed before the actual booking of the move and will not be accepted after the reservation has been completed.
No promotional items can be applied towards moving requests based on discounted rates ($99.00/Hr for 2 men crew, $129.00/Hr for 3 men crew, $159.00/Hr for 4 men crew). Rates are subject to change based on the availability and can be seen on the www.wyvernmoving.com moving calculator form.
Two and more promotional items cannot be combined.
Returns of any promotional items purchased through a third party vendor/website have to be processed directly through the seller/distributor of the promotional item.

Please note: purchase of any promotional item through a third party vendor/website does not guarantee any availability or fixed price for services to be rendered. Rates are subject to change based on the availability.

Disposal Services

Wyvern Moving is not a junk removal company but we can definitely take care of the unwanted items. Any disposal services have to be approved and confirmed by our staff prior to the move.
All disposal services are subject to additional charges (unless otherwise specified on the estimate). Charges will be applied as follows:

a) $10.00 per article – Small items (chairs, end tables, small bookshelves, boxes, etc.).
b) $20.00 per article – Medium items (tables, recliners, rockers, cribs, etc.).
c) $40.00 per article – Large items (desks, dressers, bed frames, ).
d) $100.00 per article – Oversized items (i.e. mattress, armoire, love seat, sofa, etc.).

3. Wyvern reserves the right to decline any requests on disposal services without any further explanations.

Additional Policies

Damages and claims. Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company procedures do assume a full inspection of furniture by both our movers and customers, however the final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move. It reads “The above services were rendered and all goods delivered in good order, except as noted”. For any insurance company this document is critical in noting charges the same day, to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.
Particle Board Furniture: When particle board furniture is moved assembled, it has a high probability to break due to the nature of how the furniture is assembled and due to the method by which the particle board material is manufactured. As a result, we advise customers they have three (3) options when they need to move particle board furniture...
Option #1: Dismantle the article themselves and pack it into a box, and the mover will be responsible for any damage to the item (in accordance with the liability option the customer has selected).
Option #2: Pay the movers to dismantle the article and pack it into a box, and the mover will be responsible for damage to the item (in accordance with the liability option the customer has selected).
Option #3: Have the mover move the article assembled and the customer must sign a liability release which releases the mover from responsibility for loss or damage to the article.
Moving of a refrigerator. We only move empty, defrosted, and drained freezers/refrigerators. Please empty the contents (ie. doors and/or door handles and all shelving) for safe moving. Wyvern will not take responsibility for the mechanical condition of the item.
Moving of a grandfather clock. Wyvern will be responsible for removing the pendulum, chimes and weights. Team Elite will gladly take down the pendulum and weights using cloth in order not leave any marks, secure gongs, bases and chime rods. Weights will be labeled by Wyvern. Weights and pendulum will also accurately and individually pack. Clock itself will be blanket wrapped and crated around with double-walled cardboard. Upon the delivery everything will be unpacked and reinstalled. Please note: clock mechanism has to be stopped by you, the owner. We will not be able to do that. We will also not be able to set up the time, start the mechanism or perform any adjustments to the mechanism upon the delivery.
Moving of an aquarium. Any aquarium to be moved has to completely empty and dry. Wyvern will not disassemble, reassemble or install any aquarium. We do not transport the water of an aquarium. Please consult with a proper professional prior to the move.
Moving of piano. Piano moves have to be confirmed in details with our staff prior to the move. Piano moving services are subject to additional charges:

a) $120.00 Upright Piano (Charge of $120.00 per each additional flight of stairs will be applied

b) $240.00 Baby Grand Piano – (Charge of $240.00 per each additional flight of stairs will be applied)

c) $360.00 Antique Piano – (Charge of $360.00 per each additional flight of stairs will be applied)

7. Clearance Requirements. All furniture requires a minimum of a 4 inch clearance on both sides when moving through doors, entryways, hallways, stairwells. Due to insurance requirements we cannot remove obstructions in the home.

8. Written Inventory. Clients have the right to receive a written inventory of all their household goods. This service must be requested prior to the start of the move. If a client decides not to receive a written estimate they must inspect the box of the truck to insure all furniture items were delivered.

9. Plastic Totes. We do not recommend the use of plastic totes for moving. However if you choose to do so please ensure that the totes are adequately sealed with tape to prevent the tops from coming off during transit and the items are

protected using packing paper or bubble wrap. Due to the nature of plastic Wyvern is not responsible for damage such as

cracks and chips to totes.

Moving Insurance

Wyvern Moving has been committed to serving you, the customer. In order to avoid misunderstandings, we would like you to read the following information.

All charges must be paid in full before any claim filing can be placed by customer.
All payments for services rendered must be in the form of cash, bank certified check, postal money order or credit card. There is a 3% convenience fee with use of a credit or debit card. We cannot accept American Express cards.
Upon completion of the job, it is the customer’s responsibility to inspect the truck to make sure nothing has been left behind.

CUSTOMER’S DECLARATION OF VALUE

Option A – Limited Liability

As a licensed common carrier, we are required to provide limited liability coverage at no charge to the customer. Under this option maximum liability is limited to $.60 per pound per article, in the event of damage or loss.

Option B – Depreciated Value Protection with Deduction

With Depreciated Value Protection a claim settlement will be either the cost to repair or a cash payment of the depreciated value of an article .

Wyvern Moving’ s claim department uses a depreciation chart to determine any cash payment settlement under this coverage. The charge for this option is at a rate of $10 per $1000 declared value. For example, to purchase coverage for $10,000 declared shipment value, the charge will $100. This protection carries a $250 deductible value, with a min. coverage sold of $75.00.

The maximum amount that can be covered with this plan is $100,000 and the minimum amount of coverage needed for option B is determined by multiplying the size of the shipment by $30 per cubic foot. Example: if the goods to be moved total 850 cubic ft., at the rate of $30 per cubic ft. the minimum amount to be covered is $25,500. However, it is the customer’s responsibility to choose the proper amount of coverage. If the full declared value is not taken, a penalty will be incurred based on the ratio between the actual value and the declared shipment. For example: if $20,000 worth of goods were moved, yet only $10,000 worth of coverage was purchased, the payment for any damage would be adjusted downward by one-half ($10,000-$20,000)

Important Note: Valuation coverage in not insurance. Valuation is a tariff level of the carriers liability in the event of the loss or damage of your goods while under due course of transit by Wyvern Moving. This type of coverage is unique to carriers alone and therefore it is important for the customer to understand what valuation does and does not cover. Option B applies only to declared lump sum of under $25,000.00.

Option C – Full Replacement Coverage

A full replacement coverage of is based on a minimum declared value of $7.00 per pound and $28.00 per cubic foot. The charge for this option will be $20.00 per $1,000.00 of valuation. This option carries a $500.00 deductible value with a minimum coverage charge of $100.00. Option C applies only to a full replacement valuation under $25,000.00. In the event of a full replacement valuation higher than $25,000.00 customer is obligated to obtain coverage through a third party insurance provider (Please see Option D).

Option D – Third Party Insurance

Coverage through a third party insurance company. Has to be done directly by the shipper, prior to the move. Goods are being release to Wyvern Moving at a valuation of $0.60 per each pound per article.

Coverage option A, B and C do not apply to:

Any article of extraordinary nature or value, unless a special agreement has been stipulated to do so. Including but not limited to jewelry, furs, stocks, bonds, cash, antiques and art collections.
Loss or damage resulting from wear and tear, moths or vermin, dampness of atmosphere or extremes of temperature.
Acts or omissions of the shipper, such as neglecting to prepare for time of shipment.
Internal electronic or mechanical items, whether packed or unpacked by Wyvern Moving or the shipper.
Loss or damage consisting of breakage to fragile items, such as china, glassware, etc., unless packed and unpacked by Wyvern Moving or unless caused directly by fire, theft, collision or overturn of transport vehicle.
Marbles – Due to the fragility of such items in most cases for reasons beyond our control, Wyvern Moving will not take responsibility in terms of any type of coverage.
Press-Wood (Particle Board) items. Due to the fragility of such items, they must be properly disassembled. Otherwise, Wyvern Moving will not take responsibility in terms of any type of coverage.
All Electronic Items – Wyvern Moving is not responsible to any internal damage to electronic or mechanical items, whether packed or unpacked by Wyvern Moving or the shipper.

Non-Allowable items

Please note that following items are not allowed on the truck for safety reasons:

Aerosol cans
Any gasoline or diesel powered equipment with fuel inside
Alcohol
Ammonia
Ammunition
Car batteries
Charcoal
Charged scuba tanks
Chemicals / Chemistry sets
Cleaning solvents
Food Items
Non-sanitized Grills
Fertilizer
Flammables
Fire extinguishers
Household batteries
Liquids in any form
Live plants
Loaded guns
Matches
Nail polish / remover
Paint thinners
Paints / varnishes
Pesticides
Poisons
Pool chemicals
Propane tanks
Rubbing alcohol
Sterno fuel

954-295-2255

This policy was last modified on January 2nd, 2018.